Now Hiring - CSA - Customer Service Associate in Bedford, NH

Bluebird Self Storage is continuing to grow in Southern New Hampshire! We are looking for a full-time Customer Service Associates to join our team in our Bedford location Wednesday through Friday (1:00pm-8:00pm), Saturdays (8:30am-6:00pm) and Sunday (11:00am-4pm).

We are team-based organization at Bluebird. We strive to make everyone feel included and valued through transparency with information sharing, open meetings, and soliciting the feedback of our team. Positive workplace culture is of the utmost importance. We encourage a healthy work-life balance and strongly believe that team members should enjoy their time at work.

You will LOVE working here!

• We believe that integrity, accountability, excellence, positivity, and teamwork are the fundamental values to uphold in our organization
• We offer benefits including: competitive wages, dental insurance, and vision insurance
• Plus some benefits you might not expect such as a health and wellness incentive program, team member recognition, quarterly chair massages, corporate on-site gym, and more
• We are a growing company and are excited to be able to offer opportunities for internal growth (and we do it often!)

Our Customer Service Associates (CSA) are the face of our organization, and therefore are expected to be team players with outstanding customer service skills. The CSA operates the front desk, performs routine administrative work, and assists with maintaining the cleanliness of our facility.

Your role here at Bluebird would entail:

• Deliver superior customer service, to both new and existing customers, over the phone, in person, and in email correspondence
• Possess a clear understanding of facility amenities and any ongoing specials
• Assist customers with determining their storage needs
• Rent storage units to meet company goals and sell related storage merchandise
• Monitor surveillance cameras to ensure facility is safe and secure
• Perform routine facility walk-throughs, both interior and exterior throughout shift
• Maintain and clean the facility
• Conduct end of month walkthrough, ensuring empty units are reflected on the floorplan and have been vacated in the system
• Other duties as assigned

Qualifications:

• Must be a team player
• Excellent customer service skills; the ability to adapt and respond to various tenant situations
• Experience within the self-storage industry, although not required
• Strong communication and interpersonal skills, both written and verbal
• Must have valid Driver’s License and reliable transportation
• Proficient computer skills, i.e. Microsoft Office (Word, Excel and Outlook)
• Must be able to sit, bend, twist, lift (25 lbs.), walk, etc.

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Evening shift

Weekly day range:

• Every weekend
• Weekends as needed

COVID-19 considerations:
To keep our team members as safe as possible providing masks, gloves, and hand sanitizers.

Ability to commute/relocate:

• Bedford, NH 03110: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• Microsoft Office: 1 year (Preferred)

Shift availability:

• Night Shift (Required)

Work Location: In person